Booking Process

All bookings must be made directly by messaging me at GloywTalwrn@outlook.com or WhatsApp/ Text on 07981176408. Please do not show up without prior confirmation, as this is a home-based studio.

Privacy & Confidentiality

All personal information shared during the booking process will be kept confidential and will only be used to confirm and manage your appointment.

No Walk-ins

As I work from a home-based studio, I do not accept walk-ins. Please ensure your appointment is confirmed through direct messaging.

Changes to Booking Policy

I reserve the right to update this policy. Any changes will be communicated in advance.

If you have any questions or need assistance, feel free to reach out via WhatsApp/Text 07981 176 408 or GloywTalwrn@outlook.com 

Your Appointment

Please arrive on time or up to 10 minutes early for your appointment. Arriving late may reduce your treatment time and affect your overall experience.

I completely understand that delays can happen due to unforeseen circumstances like traffic. If you're running late, please contact me as soon as possible. I’ll always do my best to accommodate you.

If you are more than 15 minutes late, unfortunately, I won’t be able to carry out your treatment that day, and it will be considered a ‘no-show’ appointment.

As my home studio does not have a waiting area, please reach out if you arrive more than 10 minutes early, as I may still be with another client. I’m usually ready to begin around 10 minutes before your scheduled time.

When possible, please arrive without makeup if having a treatment on your face.

Payment

Payment is taken after your treatment. I accept card, cash, or bank transfer—whichever is most convenient for you.

Health History

Your comfort and safety are my top priorities. Please let me know if you have any allergies, physical conditions, disabilities, or if you are pregnant. If you feel any discomfort or experience unusual symptoms during your treatment, don’t hesitate to inform me straight away.

Right to Refuse Service

Gloyw reserves the right to decline service to anyone who is intoxicated, behaving inappropriately, or whose health condition may affect the outcome or safety of the treatment.

Late Cancellation & No Show

I understand that emergencies happen. If you need to cancel your appointment, please notify me of any cancellations or reschedulings at least 24 hours prior to the appointment. If the booking was made on the same day, kindly notify me at least 3 hours prior. Cancellations that break these rules will result in a 50% charge of the appointment fee.

No-shows can be really disruptive, as it takes away time that could have been used for other clients. If you miss your appointment without giving prior notice, 50% of the appointment fee will be charged. I truly appreciate your understanding and cooperation.

Children and Guests

At Gloyw, I am committed to providing the best experience for every client, which is why I kindly ask that children and additional guests do not accompany you to your appointment.

The space is small and designed to accommodate only the client receiving treatment. During certain services, especially when eyes are closed, it can be challenging to safely supervise children. For safety and insurance reasons, I do not offer children’s services.

Additionally, to ensure the best quality of care, extra guests can be distracting. I appreciate your understanding as I work to create a calm, professional, and relaxing environment for all.

Pets

I love animals, but to keep the pod clean, safe, and comfortable for everyone, I kindly ask that no pets are brought into the salon—except for registered assistance dogs.

Thank you for your cooperation!

Complaints Policy

If you have any issues, please get in touch ASAP so we can put it right for you.

You may be offered advice or a free check-up appointment to assess the issue and so we can work together to come to a resolution.

Patch Testing Policy

At Gloyw, your health, safety, and satisfaction are my top priorities. To ensure a safe and enjoyable experience with my services, patch testing is required for tinting, lash lifts, and brow lamination treatments and highly recommended for certain other services.

What is a Patch Test?
A patch test involves applying a small amount of product to a discreet area of your skin (typically the arm or behind the ear) to check for any potential allergic reactions or skin sensitivities.

A patch test is required at least 48 hours before your first appointment and repeated every 6 months if we haven't seen you or if there are any changes to your health.

Required for the following treatments:

• Eyelash Tinting
• Eyebrow Tinting
• Lash Lifting
• Brow Lamination

Health and Safety

Required for all tinting, lash lifts, and brow lamination treatments to ensure your safety.

May be advised for other services, particularly if you have a history of skin sensitivities or allergies.

What to Expect:

Patch tests should be performed at least 48 hours before your treatment.

If any irritation (redness, swelling, itching) occurs, please contact me immediately so I can recommend an alternative product or treatment.

If no reaction occurs within 48 hours, your treatment can proceed as planned.

At Gloyw, I am committed to providing safe, effective, and personalized beauty services while prioritizing your health and well-being. Thank you for trusting me with your care!

Gift Vouchers

• Valid for 12 months for treatments only
• Gift vouchers are non-refundable.
• Please bring the voucher to your appointment
• If 24 hours’ notice to change or cancel is not given, full payment will be taken from the voucher. 24-48 hours 50% will be deducted from the voucher.
• Treatment must be received during the validity period stated on the voucher.

Aftercare Policy

Your Care Beyond the Appointment

I’m committed to delivering high-quality services and ensuring long-lasting, healthy results. To help you get the most from your treatment, I will provide you with personalized aftercare guidance at the end of your appointment.

Why Aftercare Matters?
Aftercare is an essential part of your service. By following the advice provided:

• You support your skin and body’s natural recovery process
• You help maintain the results and benefits of your treatment
• You reduce the risk of irritation, discomfort, or unwanted effects

What You Need to Know
Aftercare instructions will be given after your service—please read and follow them carefully.

• These guidelines are tailored to the specific care you’ve received.
• If you ever have questions or need clarification, just let me know - I’m here to help.

Your Commitment
Following aftercare advice is your responsibility and protects your investment.

Not adhering to guidance may affect your results.

Please inform me within 48–72 hours if you experience any concerns or reactions.

Thank you for choosing Gloyw.

Your well-being doesn’t end when your appointment does.

I'm here to support you every step of the way.

Beauty Treatments for 16–18 Year Olds

Consent
Written parental/guardian consent is required; they must attend the first consultation.

Permitted Treatments
Only non-invasive treatments (e.g., facials, eyebrow and face waxing, makeup, basic pedicure).

Prohibited Treatments
No advanced skincare procedures (e.g. Dermaplaning, , chemical peels, microneedling).

Consultation & Patch Testing
Mandatory consultation and patch testing before applicable treatments.

Confidentiality & Safeguarding
Confidentiality is respected, but safeguarding concerns will be reported.

Client Parking Policy

1. Purpose
   To ensure safe, respectful, and efficient use of the private driveway provided for clients visiting Gloyw.

2. Parking Area
   Parking is available only on the private driveway. Clients are kindly asked not to park on the street or block neighboring properties.

3. Use Guidelines
   The driveway is available strictly during appointment times.

Please arrive no more than 10 minutes before your scheduled visit.

Once your appointment is complete, kindly vacate the driveway promptly to allow the next client to park.

1. Responsibility and Liability
   Clients park at their own risk. Gloyw is not responsible for any loss, theft, or damage to vehicles while on the premises.

2. Respect for Neighbours
   Please keep noise to a minimum and do not block driveways, pavements, or entrances to neighboring properties.

GDPR policy

1. Introduction
   Gloyw are committed to protecting your personal data. This policy outlines how we collect, use, and protect your personal information in compliance with the GDPR.

2. Information We Collect
   We may collect the following personal information when you book or visit our salon:

Personal Details: Name, contact information (phone number, email, address)

Health Information: Information about allergies, skin conditions, or any other health-related data relevant to the services we provide.

Booking Details: Appointment history, services requested, and payment details.

1. How We Use Your Information
   We use your personal data to:

Provide services (e.g., booking appointments, sending reminders).

Communicate with you regarding your bookings or services.

Improve our services based on your feedback and preferences.

Process payments and handle any refunds.

1. Legal Basis for Processing Data
   We process your data under the following legal bases:

Consent: You give consent when you book an appointment or provide health-related information.

Contractual Necessity: We need your personal data to provide services and fulfill our contractual obligations with you.

1. Data Retention
   We retain your personal data for as long as necessary to:

Provide services to you.

Comply with legal obligations.

Resolve disputes and protect our legal rights.

1. Your Rights
   You have the following rights under GDPR:

Right to Access: You can request a copy of your personal data.

Right to Rectification: You can request corrections to any inaccurate information.

Right to Erasure: You can request deletion of your personal data, subject to certain conditions.

Right to Restrict Processing: You can ask us to restrict processing your data under certain circumstances.

Right to Data Portability: You can request that your data be transferred to another service provider.

Right to Object: You can object to certain processing activities, including marketing.

1. Data Security
   We take reasonable precautions to ensure the security of your personal data, including physical, technical, and administrative safeguards.

2. Sharing Your Data
   We do not sell or share your personal data with third parties, except as necessary to provide services (e.g., payment processing) or as required by law.

3. Contact Us
   If you have any questions about your data or this policy, or if you wish to exercise any of your rights, please contact us at:

Name: Llinos Wyn Lewis

Email: GloywTalwrn@outlook.com 

Phone Number: 07981 176 408